Terms & Conditions

1 Definitions

In these Terms & Conditions, the following terms shall have the meanings ascribed to them below unless context otherwise requires:

• "lotto9," "we," "us," "our" — refers to the lotto9 online gaming platform, accessible at https://lotto9.vu, and its operating entity duly licensed under PAGCOR.
• "Platform" — refers to the lotto9 website, mobile-optimised interface, and all associated games, services, features, and content made available therethrough.
• "Player," "you," "your" — refers to any individual who registers an account on the Platform or accesses any part of the lotto9 service.
• "Account" — refers to the registered account created by a Player on the lotto9 Platform, containing personal information, transaction history, and game activity.
• "Balance" — refers to the real-money funds held within a Player's lotto9 Account, denominated in Philippine Peso (₱).
• "Bonus Funds" — refers to promotional credits awarded by lotto9 that are subject to wagering requirements before withdrawal is permitted.
• "KYC" — means Know Your Customer, the identity and age verification process required by PAGCOR regulations and lotto9's own compliance framework.
• "PAGCOR" — refers to the Philippine Amusement and Gaming Corporation, the regulatory authority governing online gaming operations in the Philippines.
• "Wager" — refers to any bet or stake placed by a Player on a game or event available on the lotto9 Platform.
• "Prohibited Territory" — refers to any jurisdiction in which accessing or using the lotto9 Platform is unlawful or restricted by applicable local law.

2 Acceptance of Terms

These Terms & Conditions constitute a legally binding agreement between you and lotto9. By completing the registration process, accessing your Account, or placing any Wager on the Platform, you acknowledge that you have read, understood, and irrevocably agree to be bound by these Terms & Conditions, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

lotto9 reserves the right to amend these Terms & Conditions at any time. Continued use of the Platform following notification of any such amendments constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically. The date of the most recent revision is indicated at the top of this page.

If you are accessing the Platform on behalf of a third party, you represent and warrant that you have the legal authority to bind that party to these Terms, and references to "you" shall include that party.

3 Eligibility

To be eligible to register and maintain an Account on lotto9, you must satisfy all of the following conditions at all times:

• You are at least 21 years of age;
• You are a natural person and are legally capable of entering into binding contracts under Philippine law;
• You are not accessing the Platform from a Prohibited Territory;
• You are not a current or former employee of lotto9, its affiliates, licensors, or service providers, or an immediate family member of such a person, unless expressly authorised in writing by lotto9;
• You are not subject to a self-exclusion order, whether issued by lotto9 or any gaming regulatory authority;
• You do not already hold an active or suspended lotto9 Account;
• The funds you deposit on the Platform are not derived from any illegal activity.

lotto9 reserves the right to request documentary proof of eligibility at any time, including but not limited to government-issued identification, proof of address, and source of funds documentation. Failure to provide satisfactory documentation within the timeframe specified by lotto9 may result in Account suspension or termination.

4 Account Registration

To access the full suite of lotto9 services, you must register a personal Account. Registration requires you to provide accurate, complete, and current information, including your full legal name, date of birth, Philippine residential address, and valid contact details. You are responsible for maintaining the accuracy of your Account information and must promptly update any information that changes.

4.1 Single Account Policy

Each player is permitted to hold only one Account on lotto9. The operation of multiple Accounts by the same individual — whether under the same name, different names, or using different contact details — constitutes a material breach of these Terms. Where duplicate Accounts are identified, lotto9 will suspend all associated Accounts, void any outstanding Wagers, and may forfeit any Balances held within those Accounts in accordance with applicable PAGCOR regulations.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your Account credentials, including your username, password, and any two-factor authentication codes. You must not share your credentials with any third party, allow any third party to access your Account, or use another person's Account. lotto9 will not be liable for any loss or damage arising from your failure to maintain the security of your Account credentials.

You must notify lotto9 customer support immediately if you suspect unauthorised access to your Account or believe that your credentials have been compromised.

4.3 KYC Verification

lotto9 is required by PAGCOR to implement a Know Your Customer (KYC) verification process. You agree to provide all documentation reasonably requested by lotto9 for the purposes of identity verification, age verification, address verification, and source of funds verification. KYC verification is mandatory before any withdrawal is processed. lotto9 may restrict Account functionality pending completion of KYC, including suspending withdrawal privileges.

5 Deposits & Withdrawals

All financial transactions on lotto9 are conducted in Philippine Peso (₱). lotto9 supports the following payment methods for deposits and withdrawals: GCash, Maya (formerly PayMaya), QR Ph, GrabPay, BPI, BDO, Metrobank, InstaPay, PesoNet, and 7-Eleven CLiQQ.

5.1 Deposits

• The minimum deposit amount is ₱100.
• Deposits made via GCash and Maya are credited to your Account in real time under normal operating conditions.
• lotto9 does not charge platform fees on deposits; however, your payment provider may impose its own transaction fees.
• lotto9 reserves the right to reject any deposit that it reasonably suspects is connected to fraudulent activity or money laundering.

5.2 Withdrawals

• Withdrawals are available only to verified Accounts that have completed KYC requirements.
• The minimum withdrawal amount is ₱200.
• For verified Accounts using GCash or Maya, lotto9 targets withdrawal processing within 10 minutes during normal operating hours; however, this is a target and not a guarantee.
• Withdrawals may be delayed pending additional security checks, KYC document review, or if a Player's Account is under investigation.
• lotto9 reserves the right to request additional documentation before processing any withdrawal, including proof of the deposit method used.
• Withdrawals will be processed to the same payment method used for the corresponding deposit, where technically feasible, in accordance with anti-money-laundering requirements.

5.3 Anti-Money Laundering

lotto9 is subject to Philippine anti-money laundering laws and PAGCOR's AML compliance framework. Any transaction or pattern of transactions that lotto9 reasonably suspects may constitute money laundering, terrorist financing, or other financial crime will be reported to the appropriate authorities and may result in immediate Account suspension and freezing of funds pending investigation.

6 Bonuses & Promotions

lotto9 offers various promotional bonuses to eligible Players, including welcome bonuses, reload bonuses, free spins, cashback offers, and loyalty rewards. All bonuses are subject to specific terms and conditions communicated at the time of the offer, which are incorporated into these Terms by reference. In the event of a conflict between the general Terms herein and the specific terms of a promotion, the specific promotion terms shall prevail.

• Bonuses are available to Players who are 21 years of age or above and have completed the applicable verification requirements.
• Unless otherwise stated, all bonuses are subject to a minimum wagering requirement before withdrawal of Bonus Funds or associated winnings is permitted.
• Bonus Funds and winnings derived therefrom may not be withdrawn until all applicable wagering requirements have been satisfied in full.
• lotto9 reserves the right to amend, suspend, or withdraw any promotion at any time without prior notice.
• Bonuses may not be combined unless expressly stated in the relevant promotion terms.
• Any attempt to abuse the bonus system — including but not limited to creating multiple Accounts, using third-party funds, exploiting games with a high return-to-player rate exclusively to meet wagering requirements, or any other strategy deemed by lotto9 to constitute bonus abuse — will result in the cancellation of all associated bonuses and winnings, and may result in Account termination.

7 Game Rules & Fairness

All games available on the lotto9 Platform operate using certified Random Number Generator (RNG) technology, which is independently tested and certified to ensure that game outcomes are statistically random and not subject to manipulation. The published Return to Player (RTP) percentages for each game are theoretical long-run averages and do not guarantee individual session outcomes.

Each game available on lotto9 is governed by its own specific rules, which are accessible within the game interface. Players are responsible for familiarising themselves with the rules of any game before placing a Wager. lotto9 accepts no responsibility for losses arising from a Player's failure to understand the applicable game rules.

lotto9 reserves the right to void any Wager that has been placed in error, as a result of a system malfunction, or where the odds or game parameters displayed were clearly erroneous. In such circumstances, the wagered amount will be returned to the Player's Balance.

8 Prohibited Conduct

The following conduct is strictly prohibited on the lotto9 Platform and constitutes a material breach of these Terms & Conditions:

• Registering or using an Account if you are under 21 years of age or are located in a Prohibited Territory;
• Registering more than one Account on lotto9 or assisting another person in doing so;
• Providing false, misleading, or incomplete information during registration or KYC verification;
• Using automated software, bots, scripts, or artificial intelligence tools to place Wagers or gain an unfair advantage over other players or the Platform;
• Colluding with other players or third parties to manipulate the outcome of any game;
• Exploiting software errors, bugs, or vulnerabilities in the Platform — any such exploitation must be reported to lotto9 immediately;
• Engaging in any activity that lotto9 reasonably believes constitutes money laundering, terrorist financing, fraud, or any other financial crime;
• Charging back, reversing, or disputing legitimate transactions with your payment provider in bad faith;
• Harassing, threatening, or abusing lotto9 employees, customer support staff, or other Players;
• Circumventing any security measure, access restriction, or account suspension implemented by lotto9.

Where lotto9 determines, in its sole and reasonable discretion, that a Player has engaged in any Prohibited Conduct, lotto9 reserves the right to take any or all of the following actions: immediately suspend or terminate the Player's Account; void any outstanding Wagers; forfeit any Bonus Funds and winnings associated with the prohibited activity; withhold or recover funds from the Player's Balance; and report the matter to PAGCOR and relevant law enforcement authorities.

9 Responsible Gaming

lotto9 is committed to promoting responsible gaming and to providing Filipino players with the tools and information they need to manage their gaming activity. Gaming is intended to be a form of entertainment. If you feel that gaming is negatively affecting your financial situation, relationships, or wellbeing, we strongly encourage you to use the responsible gaming tools available on lotto9 and to seek support.

The following tools are available to all registered lotto9 Players at any time through the Account dashboard:

• Deposit Limits — Set daily, weekly, or monthly caps on the amount you deposit into your Account;
• Loss Limits — Restrict the total amount you may lose within a defined time period;
• Session Time Limits — Set a maximum duration for each gaming session;
• Cool-Off Period — Take a short break from gaming for a period of 24 hours up to 6 weeks;
• Self-Exclusion — Permanently or temporarily exclude yourself from the lotto9 Platform. Self-exclusion requests are processed promptly and, once confirmed, will prevent access to your Account for the duration specified.

Increases to deposit or loss limits are subject to a cooling-off period before taking effect. Decreases to limits take effect immediately. Self-exclusion cannot be reversed during the exclusion period. For more information on lotto9's responsible gaming framework and available support resources, please visit our Responsible Gaming page.

10 Intellectual Property

All content on the lotto9 Platform, including but not limited to the lotto9 name and logo, game software, graphics, user interface design, text, images, audio, video, and data compilations, is the exclusive intellectual property of lotto9 or its licensors and is protected by applicable intellectual property laws. Nothing in these Terms grants you any right, title, or interest in or to any such content.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial gaming purposes only, strictly in accordance with these Terms. Any reproduction, redistribution, modification, commercial use, or reverse engineering of any Platform content is strictly prohibited without the prior written consent of lotto9.

11 Privacy & Data Protection

lotto9 collects, uses, stores, and processes your personal data in accordance with our Privacy Policy and applicable Philippine data protection legislation, including the Data Privacy Act of 2012 (Republic Act No. 10173). By using the Platform, you consent to the processing of your personal data as described in the Privacy Policy.

lotto9 implements appropriate technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. However, no data transmission over the internet can be guaranteed to be entirely secure, and lotto9 does not warrant the absolute security of your data.

12 Limitation of Liability

To the fullest extent permitted by applicable law, lotto9 shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or in connection with your use of, or inability to use, the Platform, including but not limited to loss of profits, loss of data, loss of gaming winnings due to technical errors, or damage to your device.

lotto9's total aggregate liability to you in connection with these Terms, whether arising in contract, tort, or otherwise, shall not exceed the total amount deposited by you on the Platform in the three (3) calendar months immediately preceding the event giving rise to the claim.

The Platform is provided on an "as is" and "as available" basis. lotto9 does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. lotto9 reserves the right to suspend, modify, or discontinue the Platform or any part thereof at any time without prior notice.

13 Amendments to These Terms

lotto9 reserves the right to amend, update, or replace these Terms & Conditions at any time in response to changes in applicable law, regulatory requirements, Platform features, or business practices. When material changes are made, lotto9 will notify registered Players by email or via a prominent notice on the Platform. The revised Terms will indicate the updated effective date at the top of the document.

Your continued use of the lotto9 Platform following the publication of revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must cease use of the Platform and may request closure of your Account and withdrawal of your Balance, subject to these Terms.

14 Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute, claim, or controversy arising out of or in connection with these Terms or your use of the lotto9 Platform shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

Before initiating formal legal proceedings, you agree to contact lotto9 customer support and attempt to resolve the dispute in good faith through direct negotiation. lotto9 will endeavour to respond to all formal dispute notifications within 14 calendar days.

To the extent that any dispute falls within the regulatory jurisdiction of PAGCOR, such dispute shall be subject to resolution in accordance with PAGCOR's applicable rules and procedures.

15 Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any aspect of the lotto9 Platform, please contact our customer support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Platform: https://lotto9.vu
• Serving players across: Manila, Cebu, Davao, Quezon City, Makati, and nationwide throughout the Philippines

For responsible gaming support, self-exclusion requests, or account limit adjustments, please visit our Responsible Gaming page or contact support directly.